Every year in the United States, around 10 million water heaters get replaced or sold.
Every home needs a water heater, and many have old water heaters. If you’ve been experiencing issues with your water heater, you may need to call a water heater repair service. Life without hot water isn’t fun, and it can even be dangerous in some situations.
With that said, what should you look for in a water heater repair service and how do you know they will deliver good service?
If you live in or near a bustling metropolis like Denver, or Aurora, Colorado, you know there are tons of different options when it comes to water heater repair. You need to be able to tell them apart and know that you’re getting the best service possible.
There are a few things to look for when contacting a service. Let’s break down the most important signs that you should be on the lookout for. These will help you in general determine who the best choice for you is.
Appearance of Company
When finding the right people to work for you, appearance is an important indicator. A clean, well-kept crew or technicians are more professional and will care about the cleanliness of your home. You don’t want a crew that is wearing torn clothing or doesn’t take care of their water heater repair equipment.
This also depends on what you’re comfortable with. Make sure that they look as professional and serious as you want them to be. Ask questions, and find out if they speak well or if they use a lot of profanity.
The basic reason for checking all of this is to see what you can determine about their work ethic. A company and technicians with a strong work ethic will take care of themselves, their equipment, and their job site. All of those factors will favor you if you choose to hire them.
The Reputation of the Business
Fixing water heaters is not something that is done in a vacuum. We have a list of previous references and reviews. Go over these reviews and find out what former clients are saying about our company that you are thinking about hiring.
A lot is given away in a review, and you’ll see patterns emerge. How they treated their client, how good their work looked, and how easy they were to deal with. All of these are attributes that you’ll want to know if you’re going to hire them for yourself.
If you’ve ever read reviews for movies, you’ll know that people rate things based on their own perspectives. This can mean that a 4-star review or a 3-star review from one person may be a five-star review from someone else. Reading through the reviews is the only way to get to the bottom of things.
Experience of the Employees
As with any technical field, water heater repair experience can make a huge difference. You want to make sure that the repair people you choose know their craft. The more they have seen, the more they will be ready to deal with when it comes to your problem.
Water heaters are expensive and repairs aren’t cheap. A single mistake can make the repair more expensive and while mistakes happen, the more experience a person has the less prone they are to making them.
The experience of a company is important as well. No technician works on their own, they all have access to the knowledge of the company they work for. This means that if their company has been around for decades, they will have access to the knowledge of older repairmen as well.
License and Insurance
It should go without saying that any legitimate business will be licensed and insured. This not only protects them in case of an accident, but it also protects you as well. If something is damaged or destroyed you can seek compensation. You won’t be liable for any injuries that occur as a result of their work.
If a business doesn’t have its license and insurance information available you should be very dubious about them. There are a lot of scams that revolve around skilled trades and fly-by-night companies. Following the steps above will help you avoid trouble like that, trouble you don’t need.
A good repair service will know that you have questions and will be ready to answer them. You should reconsider hiring them if they get annoyed or irritated by your questions. This isn’t just a matter of customer service, it also speaks to how they conduct themselves and their range of knowledge.
Work with someone that puts you at ease, and can explain things in a way that you understand. Water heater repair service isn’t supposed to be mysterious. No matter what your question is, the plumber that is working for you will have an answer or should be able to get one.
Estimates and Comparison
There’s nothing wrong with comparing repair costs. Getting multiple estimates can help you also see what is being charged and why. This will all inform your decision-making, helping you get the best deal possible.
Remember, the lowest cost isn’t always the best service. Make sure that you have an experienced, knowledgeable service that can answer your questions and has all of their paperwork in line. Then compare the estimates they gave you, and you’ll notice most top-end companies charge around the same.
Find a Water Heater Repair Service Today
If you’re searching for a water heater repair service near you, and you live in the Aurora, CO area, then let Pipe It Up Plumbing help you. At Pipe It Up Plumbing, we have decades of experience serving the mile-high city and its surrounding towns. We want you to have the best experience possible while getting the repairs that you need.
Don’t struggle without a hot water heater, let us conduct the repairs that you need. We are standing by and waiting to get your hot water flowing once more.
Contact Us today to make an appointment.